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Request Priority Guidelines - Maintenance Services
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Request Priority Guidelines
The purpose of the service Requests Priority Guidelines is to:
When work is received it is assigned to one of five priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to efficient coordination of work and availability of material. As requests are received, they will be scheduled according to the following priorities:
Emergency
Emergencies will be corrected immediately. Examples are failure in electrical power, a break in the water line, lock failure, personal safety, etc. Emergencies should be called in to the Maintenance Service Center at 387-8514 or DPS after hours at 387-5555.Same Day Service
This refers to failures that impair but do not render inoperative and will normally be accomplished within 24 hours. Examples are malfunctioning temperature controls, stopped drains,etc.10 Day Service
This service is considered a higher priority routine work. All routine work is scheduled depending on the availability of the trades persons and materials involved. Our objective is to complete the request in 10 working days.30 Day Service
This service is considered a lower priority routine work. Labor and material availability place work in this category. Our objective is to complete the request in 30 working days.Deferred Work
While every attempt is made to accomplish all work in a timely manner, there are times when maintenance must be deferred. The requesting department or individual will be notified of the reasons for the delay. The understanding of the occupants affected in these cases is greatly appreciated.